Frequently Asked Questions
Frequently Asked Questions
Have questions? We've got answers. If you don't find what you're looking for here, feel free to contact us — we're happy to help!
About Our Products
What are the key ingredients in your products?
Our products are formulated with turmeric as the hero ingredient, known for its brightening and anti-inflammatory properties. We use clean, natural ingredients free from harsh chemicals.
Are your products cruelty-free and vegan?
Yes! All Britgerv products are cruelty-free. Please check individual product pages for full vegan status details.
Are your products safe for sensitive skin?
Our formulas are designed with clean beauty principles in mind. However, we always recommend doing a patch test before full use, especially if you have sensitive skin or known allergies.
How do I use your products?
Each product includes usage instructions on the packaging and product page. For best results, follow the recommended routine for your skin type.
Orders & Shipping
How long does processing take?
Orders are typically processed within 1–2 business days (Monday–Friday).
Do you ship within the US?
Yes, we currently ship to all US states. Shipping times vary by location and selected shipping method.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that to track your package directly.
Returns & Refunds
What is your return policy?
We want you to love your purchase. If you're not satisfied, please contact us within 14 days of receiving your order and we'll work with you to make it right.
What if I received a damaged or incorrect item?
We're so sorry if that happened! Please reach out to us at contact@britgerv.com or call (862) 660-2072 and we'll resolve it promptly.
Still Have Questions?
We're here for you! Reach out via our Contact page and we'll get back to you within 1–2 business days.